9 October 2020 in The Hague – Because they believe that physical mail is especially vital in these difficult times, 64% of the Dutch populace has grown to appreciate their delivery workers more since the coronavirus epidemic. According to a poll conducted by Post-Services NL among 1,000 Dutch residents in honor of World Post Day, the Dutch give their delivery personnel an average rating of 8.

The research shows that 60% of Dutch people aged between 18 and 55 value their mail deliverer more since the coronavirus crisis. In the age range 56 and older, that rises to 76%. Participants indicated that they particularly enjoy receiving physical mail at the moment, because it shows they’re being thought of during this challenging time. Inhabitants of the provinces of Zeeland, Noord-Brabant and Limburg in particular appreciate their delivery worker even more since the crisis.

Not sexy, but reliable and friendly

According to 78 percent of the participants, the most critical attribute for a delivery worker is reliability. It’s worth noting that 73 percent of Groningen, Friesland, and Drenthe residents believe friendliness is at least as important. According to the Dutch, mail carriers do not need to be beautiful, muscular, or amusing.


This poll, conducted in conjunction with World Post Day by independent research agency DirectResearch among 1,010 adults aged 18 and over, is a Post-Services NL effort. The participants comprise a cross-section of the Dutch population. Post-Services NL employs approximately 20,000 postal deliverers who deliver an average of 6.8 million parcels per day.

Since 1969, the 9th of October has been designated as World Post Day. The World Postal Union created the day to emphasize the social and economic value of mail.